Frequently asked questions

You will receive a confirmation from us within 24 hours of making the booking. This document describes everything once again, and you can view your booking in your personal guest area via the included link. You can also pay for your booking in the guest area.

If you made your reservation via Booking.com or Airbnb, please feel free to send us your correct email address so we can update it. You will then be able to view your booking on our own platform.

If you wish to change the number of guests in your booking, please inform us by email at info@staybythesea.nl

Tourist tax is levied by the municipality on overnight stays by guests who do not reside within that municipality. As an accommodation provider, we are required to pass this tax on to our guests.

By paying the tourist tax, you contribute to amenities and facilities within the municipality and the region, such as the maintenance of public spaces, recreational facilities, nature areas, and tourism infrastructure.

The rate is determined by the municipality and may therefore vary from one municipality to another.

If you send us an email, we will update this for you. If the issue concerns an incorrect email address, we will also send you a new confirmation.

We call this rebooking; it can be done free of charge up to 29 days before arrival, subject to availability.

You cannot charge your vehicle at the accommodations themselves; you can use this link to find charging stations in the area.

https://chargefinder.com/nl/

Addresses of nearby charging stations:
Oostkapelle Duinweg 119 (Allego)
Zoutelande Majoorwerf 28 (Agrisnellaad)
Serooskerke Noordweg 21 (Allego)

This is, of course, subject to availability. If you wish to extend your stay, please call or email us. If you are booking an extension via our own booking platform or an external one, please indicate in the "additional information" section that it is an extension.

All our accommodations are non-smoking. Smoking is permitted outdoors; however, we kindly ask that you leave the outdoor area tidy. Should we discover that smoking has taken place indoors, we will be obliged to charge a cleaning fee of €175.00. If the fire alarm is triggered by smoking, the fire department's call-out fee of €275.00 will be charged to you.

The minimum age is 18 years.

This is not possible for all accommodations; simply enter the number of adults and children/babies when booking, and you will see which accommodations offer this option. A cot and high chair are always included.

Prices are dynamic, depending on the booking period and the supply and demand at the time.

- You must first notify Stay by the sea of any cancellation or termination by both telephone and email.
- If cancellation occurs within 24 hours of booking and the rental period begins more than 8 weeks after the booking date, the option right applies.
- For cancellations made after 24 hours but up to 29 days before the start of the rental period, only the booking fee is charged.
- For cancellations made between 28 and 15 days before the start of the rental period, 50% of the rental price is charged.
- For cancellations made between 14 and 8 days before the start of the rental period, 75% of the rental price is charged.
- For cancellations made 7 days or less before the start of the rental period, 100% of the rental price is charged. The booking fee is payable in all cases of cancellation.

On the day of arrival, you can check in to the accommodation between 3:00 PM and 10:00 PM. On departure, you must leave the accommodation by 10:00 AM.

You will receive an email 3 days before arrival with all the information you need for your holiday in Zeeland. This email also states which code you need to open the key safe at the accommodation. If you have not received this email, please check your spam or junk mail folder first.

- Dispose of waste
- Leave the key in the same way you received it.
- Turn the thermostat down to 17 degrees, except for homes with underfloor heating, in which case turn it (back) to 20 degrees.
- Empty the refrigerator
- Put clean dishes and pans back in the cupboards
- Open the window to ventilate.

Leave the accommodation before 10:00 AM.

The payment terms are stated on your booking confirmation; we request that you adhere to these payment term(s).

As soon as Stay by the sea has received your payment, you will receive a payment confirmation by email.

You can pay for your booking via the blue payment button in the confirmation email you receive from us. We use the payment platform Mollie; you may see the name Mollie when transferring your payment.

For questions or comments, you can reach Stay by the sea at +31623941760 from 09:00 to 17:00. If we do not answer, we will call you back. After 17:00, you will be forwarded to the emergency phone. This phone is intended exclusively for emergencies!

- Fire Department 112  
- Police 112  
- Ambulance 112

- No urgency, but do need the police. 0900-8844.

Monday to Friday between 8:00 AM and 5:00 PM: contact the local GP/GP practice in the village.
Monday to Friday between 5:00 PM and 8:00 AM, contact the Walcheren - Middelburg GP Out-of-Hours Service by telephone +(31) 88- 0228135. On Saturdays, Sundays, and public holidays, contact the GP Out-of-Hours Service 24/7.

In case of emergency: always call 112.

Domburg GP Practice: + 31 (0) 118 581271

Oostkapelle GP Practice: +31 (0) 118 581276

Serooskerke GP Practice: +31 (0) 118 591212

Zoutelande GP Practice: +31 (0) 118 561282

If you have lost your keys, please contact us at +31623941760 or via our emergency service outside of office hours; we will arrange for you to receive a new key. If a replacement is not urgently needed, please let us know so we can prepare it for the next guest instead. Unfortunately, we do charge a fee of €150 for lost keys.

Is something broken or damaged? That is unfortunate. Please email a description and photos of the damage to info@staybythesea.nl. We will then assess what is needed to repair or replace the item. Unfortunately, we do have to charge for certain types of damage; in such cases, we will always contact you first. We do not charge for minor accidents or normal wear and tear. A broken cup can happen, of course; please let us know so we can get the accommodation ready for the next guest. Is the inventory incomplete or is there damage upon arrival? Please let us know as soon as possible by emailing a description and photos (in the case of damage) to info@staybythesea.nl or by contacting us at +31623941760. We will ensure the matter is resolved as quickly as possible.

Tip: Have you not yet started your trip? Make sure you are insured. Liability or travel insurance may cover the cost of damage to a holiday rental, depending on the terms of your policy.

Have you misplaced or lost something during your stay? That is unfortunate. Please let us know if you are missing anything, and we will check if it has been found. Our housekeeping team inspects and cleans the accommodation after departure. If an item has been found, we can of course return it to you, subject to payment of the shipping costs. Please note: We keep found items for a maximum of one month.